GSA Schedule 70 Contact Center SIN

Learn about the new GSA Schedule 70 Contact Center SIN 132-20, its benefits, and how the industry leader, Blackfyre, can guide your business through this change.

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Introduction to GSA Schedule 70 Contact Center SIN

Blackfyre, as a premier player in GSA Federal Schedule Consulting, is now offering guidance for businesses on the recent updates pertaining to the Automated Contact Center Solutions (ACCS) SIN on IT Schedule 70. Let's deep dive into the significant nuances of the new SIN 132-20 and how it lays the groundwork for your business success:

A Brief on Automated Contact Center Solutions (ACCS) SIN 132-20

Stepping up to the changing demands for innovative contact center services and technologies, GSA has officially launched SIN 132-20 for ACCS under IT Schedule 70. This novel SIN helps fill the void created by the termination of the USA Contact contract and symbolizes the future of government contact center solutions.

What SIN 132-20 Entails

SIN 132-20 invites eligible businesses that provide a broad spectrum of automated and attended managed solutions aimed at bolstering customer engagement. The promising technologies incorporated include:

  • Artificial Intelligence (AI)
  • Chat Bots
  • Robotic Process Automation
  • Interactive Voice Response (IVR)
  • Voice/Speech Recognition
  • Text-to-Speech
  • Voicemail
  • Callback
  • Web Callback
  • Email Delivery
  • Hosted Online Ordering
  • Hosted Email Web Form
  • Hosted FAQ Service, etc.

Hurdles to Jump for Pursuing SIN 132-20

The pursuit of ACCS SIN 132-20 involves certain eligibility conditions. Companies must establish Relevant Project Experience. New entrants to Schedule 70 must also demonstrate Corporate Experience, Past Performance, and Quality Control factors in line with the IT Schedule 70 Solicitation. It's important to note that the solicitation is projected to be updated to feature the ACCS SIN and finalized requisites.

How to Integrate SIN 132-20 With Your Existing Schedule 70 Contracts

If you're already holding a GSA Schedule 70 Contract, you are allowed to file a modification to insert the ACCS SIN 132-20, provided you fulfil the SIN specifications. This poses as a golden chance to extend your service provisions and penetrate the blossoming market for progressive contact center solutions in the federal spectrum.

Business Support and Services by Blackfyre

Blackfyre is dedicated to assisting businesses to effortlessly cruise through the addition of the new ACCS SIN. In this direction, we offer:

  1. Expert Guidance: Comprehensive support to understand and comply with the SIN 132-20 prerequisites.
  2. Proposal Assistance: For businesses who are new bees to Schedule 70 or are aspiring to add the ACCS SIN, we offer proposal formulation and filing services.
  3. Strategic Planning: We lend a hand in strategically planning and positioning your contact center solutions to thrive in the federal market.

Stay Up-to-Date

The launch of SIN 132-20 mirrors a momentous step in GSA's IT Schedule 70 and attests to the government's dedication to revamp its customer engagement strategies. It's crucial for businesses to keep themselves informed and explore how the offering of ACCS can be woven into their expansion plans.


The novel ACCS SIN 132-20 holds a bright future for businesses specializing in contact center technologies and services. At Blackfyre, we leverage our in-depth expertise and extensive experience in GSA Schedules to lead you through every phase of acquiring and leveraging this fresh opportunity. Contact us to delve more into how we can help you with SIN 132-20 and fine-tune your GSA Schedule strategy. Being led by a former GSA Schedule Reviewer, we assure you of the top notch GSA Schedule Consulting services.

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Pedro has extensive background as a Contracting Officer and Contract Specialist, has worked across seven federal agencies, managing contracts totaling over $1 billion in the professional and tech sectors. His notable tenure includes serving with the DoD/DARPA during the inception of their robotics program. Additionally, he played a pivotal role in initiating the Cyber Special Item Number (SIN) within the GSA's IT Schedule 70 as a Team Lead. After graduating from Harvard, he started Blackfyre to help you win your next contract.

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